Baby Supermart Inc. Return & Exchange Policy

Returns without Store Receipt

Any item being returned without a store register receipt will incur a 25% restocking fee off of our posted price at the time of return. Credit will be issued in the form of a store credit only, which is good for one year. Under no circumstances will a cash or credit card refund be made without a store register receipt. Credit card statements cannot be used in lieu of a store register receipt.

Personalized Items

All sales are final and orders cannot be cancelled once the order is placed.

Clearance Items

Clearance items are those that we have decided to no longer carry or may have been discontinued by the manufacturer and are sold “as is.” It is the customers’ responsibility to carefully inspect these items at the time of purchase. Baby Supermart is not responsible for any defects or damages. There are no cancellations or returns on Clearance or “as is” merchandise.

Bedding

crib bedding… mattresses… pads… blankets…

All unused, UNOPENED merchandise in the original packaging returned within 30 days of receipt with a store register receipt will be authorized for a full refund. If a store register receipt is not available, please refer to the “returns without store receipt” policy.

All OPENED, UNUSED merchandise accompanied by original packaging returned within 30 days of receipt will receive a store credit less 25% of the purchase price.

Items that are dirty, washed, used, fabric by the yard, opened wallpaper are non-returnable.

Items returned after 30 days of delivery will not be accepted.

Shipping costs are non-refundable.

Items not returned with the original packaging will not be accepted.

Furniture

All purchases are final. If you are not satisfied with your purchase, you may exchange it within seven days of receipt, for items of equal or greater value PLUS a restocking fee of 20% of the total sale. Some important things to remember regarding our policy:

• All sales are final
• Merchandise to be exchanged must be returned, in original condition, to the store within 7 days of receipt, even if the merchandise you selected in exchange is not in stock. Merchandise requiring home pick-up will incur a pick-up fee.
• Charges for delivery fees cannot be reapplied to merchandise received in exchange.
• Re-selected items will incur an additional delivery fee.

Furniture sold by Baby Supermart Inc. is representative of the quality displayed by our showroom. Merchandise received within factory specifications will not be repaired or replaced. Any approved return of merchandise that is within factory specifications not covered by our exchange policy is subject to a 35% restocking fee and pick-up charges. Measurement for proper fit is the customers’ responsibility. If a piece is too large for a room or cannot be delivered due to size, utilizing standard delivery procedures, a delivery and restocking fee of 20% will be incurred.

Cash Refunds

Credits authorized for a cash refund under $50 will be given in cash at the time of return.

Credits authorized for a cash refund over $50 will be given in a store check delivered via U.S. Mail with 10 business days.

Credit Card Refunds

Credit card refunds will only be issued on the same card that the purchase was made on.

Baby Supermart Order Policy

Delivery time is merely an estimate based on past arrivals of similar items from similar companies. This does not take into account factory delays, freight damage, material delays, or Acts of God that are beyond the control of Baby Supermart. There are times when items come in before the estimated delivery time and there are items that come in after the estimate. Additionally, factories do not always inform Baby Supermart that delays are imminent. This is beyond our control. You will be notified immediately when your order arrives at the store.